Refund policy

Return Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
Please reach out to us for any return questions at deepblueoutdoors@gmail.com
To be eligible for a return, your item must be in the same condition that you received it, or unused.

Damaged Products or Shipping Related Concerns
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so we can evaluate the issue and make it right.

Incorrect Product or Color Ordered

If a customer orders the wrong color or the wrong product type for their boat, we're happy to help get the correct item to them. Depending on how the customer would like to proceed, one of the following options applies:

Option 1: Return and Exchange
The customer returns the incorrect item and we ship out the correct product. In this case, the customer is responsible for the shipping cost to return the original item to us, as well as the shipping cost for the new item to be sent out.

Option 2: Keep Original Item, Order New Product
If the customer does not want to return the original item and instead wants a new product shipped without sending anything back, the customer will be responsible for the cost of the new product (excluding shipping on that new item, which we will cover)*.

Once payment is received for the applicable shipping and/or product costs, we will process and ship the order to the customer.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on Clearance items or gift cards.

Refunds
Refunds will be evaluated based on your particular situation.
You can always contact us for any refund question at deepblueoutdoors@gmail.com